Landlords Insurance Online :: News
SHARE

Share this news item!

AFCA Observes Significant Increase in General Insurance Complaints

Motor Insurance and Add-On Covers Drive Complaint Surge

AFCA Observes Significant Increase in General Insurance Complaints?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Australian Financial Complaints Authority (AFCA) has reported a 17% increase in general insurance complaints for the year ending June 30, 2025, totalling 34,231 cases.
This uptick is primarily attributed to issues surrounding add-on covers and delays in motor vehicle insurance claims.

Comprehensive motor insurance remains the most complained-about product, with delays often stemming from industry-wide shortages in parts and skilled labour. David Locke, AFCA's Chief Ombudsman and CEO, emphasised the importance of transparent communication from insurers to maintain consumer trust during these challenging times.

Motor insurance ranked among the top three financial products for complaints, alongside personal transaction accounts and credit cards. The Consumer Action Law Centre expressed concern over the persistent high volume of complaints, highlighting the need for the implementation of the General Insurance Code of Practice to address systemic issues.

Despite the overall number of financial services complaints decreasing by 4% to 100,745, the rise in general insurance grievances underscores the necessity for insurers to enhance their claims processing and customer service practices. AFCA's forthcoming annual review is expected to provide a more detailed analysis of these trends.

Published:Sunday, 1st Feb 2026
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Insurance News

Survey Highlights Alarming Number of Australians Travelling Uninsured
Survey Highlights Alarming Number of Australians Travelling Uninsured
16 Feb 2026: Paige Estritori
Recent research conducted by the Insurance Council of Australia (ICA) and the Department of Foreign Affairs and Trade (DFAT) has unveiled a concerning trend: approximately 14% of Australian travelers embark on international journeys without any form of travel insurance. This statistic has prompted industry leaders to urge Australians to reconsider the importance of securing adequate coverage before traveling abroad. - read more
IAG's Impressive FY25 Performance and Strategic Outlook for FY26
IAG's Impressive FY25 Performance and Strategic Outlook for FY26
16 Feb 2026: Paige Estritori
Insurance Australia Group (IAG) has reported a notable 4.3% increase in gross written premium (GWP), reaching $17.1 billion for the fiscal year 2025. This growth is accompanied by a net profit after tax of $1.36 billion, marking a significant rise from the previous year's $898 million. The company's reported insurance profit stands at $1.74 billion, with a margin of 17.5%, and a return on equity improving to 19.4%. Shareholders are set to benefit from a full-year dividend of 31. - read more
Potential Decrease in Australian Insurance Premiums Amid Global Market Downturn
Potential Decrease in Australian Insurance Premiums Amid Global Market Downturn
16 Feb 2026: Paige Estritori
Recent developments in the global financial markets have sparked discussions about potential benefits for Australian insurance policyholders. A significant sell-off in the insurance sector on Wall Street has led analysts to speculate that Australian insurance premiums could see a reduction in the near future. - read more
NSW Court Decision Escalates Liability Risks for Construction Industry
NSW Court Decision Escalates Liability Risks for Construction Industry
16 Feb 2026: Paige Estritori
A recent landmark ruling in New South Wales has significantly altered the liability landscape for the construction industry. The court's decision removes the ability for developers and builders to rely on proportionate liability defences under the Design and Building Practitioners Act 2020 (DBP Act), thereby increasing their exposure to claims related to building defects. - read more
Rising Public Liability Insurance Premiums Challenge Australian Businesses
Rising Public Liability Insurance Premiums Challenge Australian Businesses
16 Feb 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has released its latest National Claims and Policies Database (NCPD) statistics, revealing a substantial increase in public liability insurance premiums over recent years. According to the data, premiums have risen by 40% since 2015, a rate that surpasses general inflation and places additional financial strain on businesses across the country. - read more
Click for more Insurance News


Landlords Insurance Articles

What Does Your Landlord Insurance Truly Cover? A Comprehensive Guide
What Does Your Landlord Insurance Truly Cover? A Comprehensive Guide
Landlord insurance is a specialized type of insurance designed to protect property owners from potential risks associated with renting out their property. Unlike standard home insurance, which typically covers owner-occupied residences, landlord insurance offers tailored coverage that addresses the unique challenges faced by landlords. - read more
Does Your Landlord Insurance Cover Short-Term Rentals Like Airbnb?
Does Your Landlord Insurance Cover Short-Term Rentals Like Airbnb?
In recent years, short-term rentals have exploded in popularity across Australia. Platforms like Airbnb and Stayz have transformed how people approach accommodation, offering unique experiences that hotels often can't match. Whether it's a beachfront apartment in Sydney or a cozy cottage in the countryside, these rentals appeal to a wide range of travellers seeking flexibility and local charm. - read more
What are the common exclusions in landlord insurance policies?
What are the common exclusions in landlord insurance policies?
Landlord insurance is a specialized type of coverage designed to protect property owners who rent out their residential or commercial properties. This insurance typically provides financial support in the event of damage to the property, loss of rental income, and liability claims from tenants or visitors. Essentially, it helps ensure that landlords are safeguarded against potential risks and unexpected financial burdens. - read more
Understanding Landlord Insurance: Does It Cover Tenant Damage?
Understanding Landlord Insurance: Does It Cover Tenant Damage?
Landlord insurance is a specialized type of insurance designed to protect property owners who rent out their properties. It covers a range of risks that landlords face, including damage to the property, loss of rental income, and liability for injuries that may occur on the premises. - read more
Is Landlord Insurance Mandatory in Australia? What Every Landlord Should Know
Is Landlord Insurance Mandatory in Australia? What Every Landlord Should Know
Landlord insurance is a specialized type of insurance designed to protect property owners who rent out their properties. While standard home insurance covers owner-occupied homes, landlord insurance provides additional coverage for risks associated with tenants. This includes protection against damages to the property, loss of rental income, and liability claims arising from tenant-related incidents. - read more


Your free insurance quote comparison starts here!
First Name:
Postcode:

All quotes are provided free and without obligation by a Specialist from our National Broker referral panel. See our Privacy Statement for more details.


Knowledgebase
No-Fault Insurance:
A type of car insurance where your insurer pays for your damages regardless of who is at fault in an accident.

Quick Links: | Landlords Insurance | Landlord Insurance Australia | Investment Property Insurance | Rental Property Insurance | Best Landlord Insurance | Landlord Building Insurance | Landlord Insurance Quotes | Landlord Contents Insurance | Compare Landlord Insurance | Cheap Landlord Insurance | Landlord Insurance Online
This website is owned and operated by Clark Family Pty Ltd (ACN 010 281 008) as Trustee for the Clark Family Trust (ABN 35 957 893 714), 43 Larch Street Tallebudgera QLD 4228. Clark Family Pty Ltd is an Authorised Representative (AR 1298860) of Unique Group Broker Services Pty Ltd (AFSL 509434) for financial product referrals and an Authorised Credit Representative (ACR 401491) of Saccasan Pty Ltd (ACL 386297). Check our licensing details on the ASIC registers: Clark Family Pty Ltd ACR, Clark Family Pty Ltd AR, Saccasan Pty Ltd, Unique Group Broker Services.
IMPORTANT: We do not provide financial product advice or credit assistance. We act solely as an introducer and refer enquiries to licensed third-party intermediaries, insurers, and lenders - with whom you can then deal directly. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for validating the legitimacy of our referral partners, you should always verify the credentials of your financial adviser before proceeding with recommendations that they may present. Visit the ASIC website for further information.