Landlords Insurance Online :: Contact Us

Contact Landlords Insurance Online

landlords.insuranceonline.com.au

How can we help you today?

Whether you’d like to explore Landlords Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Landlords Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

Follow us!

We are a proud member of the Financial Services Online network!

Connect with us on your favourite social media platform for the latest financial news, views, resources and information.


Insurance News

Why Northern Strata Schemes Still Face Insurance Cost Pressure
Why Northern Strata Schemes Still Face Insurance Cost Pressure
19 Aug 2026: Paige Estritori
Fresh industry attention on insurance affordability in northern Australia has reinforced a message many strata communities already understand: premium relief is not delivered by a single reform, even where government-backed risk sharing is in place. For apartment buildings, townhouse complexes and mixed-use strata schemes exposed to cyclone, storm surge, flood or severe rainfall, insurers are still looking closely at the physical characteristics of each building before deciding price, excesses and available cover. - read more
Insurance Summit Agenda Puts Life Cover Strategy in Focus
Insurance Summit Agenda Puts Life Cover Strategy in Focus
19 Aug 2026: Paige Estritori
The agenda for the 2026 AFR Insurance Summit points to an insurance sector that is increasingly focused on affordability, technology, trust and operational resilience. While much of the summit is framed around the broader insurance market, the themes are highly relevant for employers, CFOs and directors reviewing corporate life insurance, group salary continuance, key person cover and executive protection arrangements. - read more
Insurance Complaint Trends Are a Timely Warning for Tradies
Insurance Complaint Trends Are a Timely Warning for Tradies
19 Aug 2026: Paige Estritori
Fresh complaint trends across the Australian insurance market are another reminder that the real test of any policy often comes after something has gone wrong. While many disputes involve household cover, the same pressure points can affect tradies who rely on tools, vehicles, plant, public liability cover and income protection to keep work moving. - read more
Life Insurance Code Review Puts Customer Treatment Back in Focus
Life Insurance Code Review Puts Customer Treatment Back in Focus
19 Aug 2026: Paige Estritori
The review of Australia’s Life Insurance Code of Practice has moved from a broad governance discussion into a more practical question for households: what should good insurer behaviour look like when people apply for cover, update a policy or make a claim? - read more
What the Next Advice Reform Steps Mean for Business Cover
What the Next Advice Reform Steps Mean for Business Cover
19 Aug 2026: Paige Estritori
Australia’s financial advice reform agenda has moved from broad policy debate into the more practical question of how advice will be delivered, documented and accessed. For business owners, this matters because life insurance decisions are rarely isolated personal choices. They often intersect with debt facilities, director guarantees, shareholder agreements, succession plans and family wealth protection. - read more
Landlords Insurance Articles

Understanding Landlord Insurance: Does It Cover Tenant Damage?
Understanding Landlord Insurance: Does It Cover Tenant Damage?
Landlord insurance is a specialized type of insurance designed to protect property owners who rent out their properties. It covers a range of risks that landlords face, including damage to the property, loss of rental income, and liability for injuries that may occur on the premises. - read more
How landlord insurance claims generally work in Australia
How landlord insurance claims generally work in Australia
A practical guide to the usual steps involved in making a landlord insurance claim in Australia, including notification, evidence, assessment, excesses, repairs and common reasons claims may be delayed or declined. - read more
What are the common exclusions in landlord insurance policies?
What are the common exclusions in landlord insurance policies?
Landlord insurance is a specialized type of coverage designed to protect property owners who rent out their residential or commercial properties. This insurance typically provides financial support in the event of damage to the property, loss of rental income, and liability claims from tenants or visitors. Essentially, it helps ensure that landlords are safeguarded against potential risks and unexpected financial burdens. - read more
Landlord insurance for units, apartments and strata properties
Landlord insurance for units, apartments and strata properties
If your rental property is part of a strata scheme, the building may already be insured through the owners corporation or body corporate. However, strata insurance and landlord insurance usually protect different risks, so Australian landlords should understand where cover may overlap, where gaps can exist and what questions to ask before choosing a policy. - read more
The Key Differences Between Landlord and Homeowners Insurance
The Key Differences Between Landlord and Homeowners Insurance
As a property investor, understanding the different types of insurance available is crucial. Whether you're a seasoned landlord or just starting, having the right coverage can safeguard your investment and provide peace of mind. With various options out there, knowing which insurance policies to choose can make all the difference in protecting your assets. - read more

Knowledgebase
Public Liability Insurance:
Insurance which provides protection against liability to third parties.